Our goal is to provide quality botanicals at a reasonable price. No frills, just good products. We strive to help serve in any way we can.
The most common question we get asked is, "What is your best kratom?"
Best means a lot of things, so we need some context to help you. Some are fast and some are slow, some are stronger and some are mild, and each color typically has different effects on people. What we like in the morning to wake us up is very different than what we like for a long day at work, or even different than what we like while watching football with friends. Each of our selections has a purpose, no two are identical. If you let us know what you're looking for, we can help!
How fast do you ship you products out?
If you order, and payment is complete by 2:00 PM EST on a weekday, we will get it out the same day unless otherwise noted. If you are paying by E-Check, we will not ship until payment is processed. This can take up to 7 days. International shipping is never free.
We are located in Virginia and shipping times vary based on location. That means you typically get your stuff between 2 and 4 days for Priority, accounting for weekends. If you select First Class, you can expect 5-6 days. Be advised, we do not control USPS and they can take up to 30 days for First Class or 15 days for Priority.
@@@COVID-19 and holidays can affect shipping timelines, please see USPS website for details@@@
We typically do not ship on Saturdays or Sundays.
You can always speak to us about express or next day if you're desperate.
Why don't you have kilos?
We have kilos available, we just don't put them on the website usually. This is because we rotate our stock quickly and solid kilos don't sell as quickly as 25g or 100g bags. If you try a 25g and enjoy, you should be able to buy the same kilo version, not one from an older batch. We try to match up as much as possible, if that's something you're looking for, hit us up.
Split kilos are always an option, just add 10x 100g bags to your cart for $90 split kilo pricing!
I want a kilo, but I want it split up, can you do that?
Short answer, is unfortunately not. Longer answer is when we bag, we do 10-12 kilos of one flavor. At the end of the day and when we're doing two flavors in a day, we have to extensively clean everything between sets, change PPE, wash, rinse, and dry equipment and tools, etc.. This takes anywhere between 30-40 minutes to do. Add on the additional bagging, sealing, and labeling, it's a pretty time consuming process to turn 1 kilo bag into 10x 100g bags.
What's with the names?
We use four independent, small suppliers to bring you botanicals from specific regions in the South Pacific. One of our vendors is exclusive to us, routinely providing unique selections. This ensures the uniqueness of our selections and a consistency you can trust. We use specific locations in our names so you know exactly where it comes from. Sumatra, Borneo, and Malaysia are huge regions; botanicals from one end to the other are very different!
Our “Super,” and our “Maeng Da,” are special versions of our botanicals, usually harvested during dry season. They are typically our finest products, at least in our opinion!
Check out this map to see it visibly:
Yes, Borneo is the whole island, but our Borneos are from the interior, upper Kapuas River. Some vendors label these as Jongkongs.
Our Bali, Thai and Vietnam are Indonesian specialty blends (the base is our Kapuas selections).
In addition to the specific areas, what makes you different than other vendors?
E-Check payments will NOT ship same day. Your order will not ship until funds have reached our account and have been given time to bounce back. If you do bounce a check with us, you will be blocked from using E-Check on future orders. Funds may be withdrawn as soon as the next business day, but could take up to 7 days for your bank to reflect. If a check is returned for NSF (non-sufficient funds) or any other reason, we will contact you about the issue. Your E-Check is YOUR responsibility!! Each returned check charges us a fee of $12.00, therefore this fee will be then charged to your account. PLEASE WATCH YOUR SPENDING UNTIL THE PAYMENT HAS BEEN REMOVED FROM YOUR ACCOUNT. Theft by check WILL be reported to the credit bureau & prosecuted by law. Additionally, will will report you to vendor associations to prevent this from happening to other vendors. PLEASE, make sure you have sufficient funding in your account till the check completely clears your account, to avoid any of this happening.
2650 Jefferson Davis Hwy #2222
Stafford, VA 22554
+1 (6O8) 7O8-1337
Mon-Fri 9am-3pm EST
Though we are usually reachable through email after hours.
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